Our commitment
Every person deserves respectful, equitable access to services, communication, and opportunities to participate.
Abide Supportive Living, Inc. complies with applicable federal and Wisconsin civil rights laws. We do not exclude people, treat them differently, or retaliate against them because of race, color, national origin, age, disability, sex—including pregnancy, sexual orientation, or gender identity—religion, political belief where applicable, or a prior civil rights complaint, or because of any other characteristic protected by law.
English: Free language assistance services and communication aids are available. Call 414-285-1630 (TTY: 711).
Español: Hay servicios gratuitos de asistencia con el idioma y ayudas de comunicación disponibles. Llame al 414-285-1630 (TTY: 711).
Hmoob: Muaj kev pab txhais lus thiab kev pab sib txuas lus pub dawb. Hu rau 414-285-1630 (TTY: 711).
Abide does not charge for communication assistance needed to access our information and services. We will arrange timely, qualified assistance appropriate to the request before relying on communication for an intake or service decision. Assistance may include qualified spoken-language or sign-language interpreters, written information in another language, and disability-related aids or alternate formats such as large print, audio, or accessible electronic materials.
To request help, call 414-285-1630. If you use a relay service, dial 711. Abide will work with you or your representative to confirm that the assistance is effective.
Civil Rights Coordinator: Keana Spencer, Owner / Program Administrator. Complaints are acknowledged within five business days and answered in writing within thirty days.
If you believe Abide failed to provide access or treated you unfairly, you may raise the concern by phone, mail, or email. You do not need a special form. A representative may help you, and Abide will provide reasonable communication assistance for the complaint process. Abide will not retaliate against anyone for making a good-faith complaint or participating in a review.
Abide Supportive Living, Inc.Please do not send medical records or other sensitive personal information by ordinary email.
You may also contact the Wisconsin Department of Health Services Civil Rights Compliance Office. Assistance is available if you need language help or an accommodation to prepare a complaint.
Wisconsin Department of Health ServicesView the official Wisconsin DHS Civil Rights Complaint form and instructions.
Filing with Abide is not required before contacting an outside agency. For discrimination involving Medicaid or another health-related program, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights. Deadlines may apply; the current Wisconsin DHS complaint instructions state that most complaints must be received within 180 days.
File through the HHS Office for Civil Rights Complaint Portal or call 1-800-368-1019 (TDD: 1-800-537-7697).